Last Updated: July 12, 2023

 

This Privacy Policy ("Policy") outlines how FROM THE WATER ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our website ("Website") and interact with our services. We are committed to respecting your privacy and complying with the General Data Protection Regulation (GDPR), as well as Swiss data protection laws.

 

1. Information We Collect

1.1 Personal Information: We may collect personal information from you when you visit our Website or interact with our services. This may include, but is not limited to, your name, email address, postal address, telephone number, payment information, and any other information you voluntarily provide to us.

1.2 Cookies and Other Technologies: We use cookies and similar tracking technologies to collect information about your usage of our Website. This may include your IP address, browser type, operating system, referring URLs, and other information related to your interactions with our Website. You can manage your cookie preferences through your browser settings.

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2. Use of Information

2.1 Purpose: We collect and use your personal information for the following purposes:

   a) To provide and fulfill the services and products you request from us.

   b) To process and manage your orders, including payment processing and delivery.

   c) To communicate with you regarding your orders, inquiries, and customer support requests.

   d) To send you marketing communications and promotional offers if you have provided your consent.

   e) To personalize your experience on our Website and improve our services.

   f) To comply with legal obligations, such as tax and accounting requirements.

2.2 Legal Basis: We process your personal information based on one or more of the following legal grounds:

   a) Performance of a contract: The processing is necessary for the performance of a contract or to take steps at your request before entering into a contract.

   b) Legitimate interests: The processing is necessary for our legitimate interests, such as improving our services, marketing our products, and ensuring the security of our Website.

   c) Consent: We may process your personal information based on your consent for specific purposes, such as sending marketing communications.

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3. Sharing of Information

3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our Website, processing payments, delivering products, or providing other services on our behalf. These service providers are contractually obligated to protect the confidentiality and security of your personal information.

3.2 Legal Compliance and Protection: We may disclose your personal information if required by law or if we believe that such disclosure is necessary to protect our rights, comply with a judicial proceeding, court order, or legal process, or respond to a government or regulatory request.

 

4. Data Transfers

4.1 International Transfers: We may transfer your personal information to countries outside of Switzerland or the European Economic Area (EEA) that may have different data protection laws. When we transfer your personal information to such countries, we will ensure appropriate safeguards are in place to protect your information, such as using standard contractual clauses approved by the European Commission.

 

5. Data Retention

5.1 Retention Period: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. After the retention period, we will securely delete or anonymize your personal information.

 

6. Your Rights

6.1 Access and Correction: You have the right to access and correct your personal information held by us. You may update or modify your personal information by logging into your account or contacting us directly.

6.2 Opt-Out: You have the right to opt-out of receiving marketing communications from us at any time. You can exercise this right by following the unsubscribe instructions included in our marketing emails or by contacting us directly.

6.3 Data Subject Requests: If you are located in the European Union or Switzerland, you have the right to request the erasure, restriction, or portability of your personal information. You may also object to the processing of your personal information based on legitimate interests. To exercise these rights, please contact us using the contact information provided at the end of this Policy.

 

7. Security Measures

7.1 Data Security: We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

8. Children's Privacy

8.1 Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected personal information from a child under 18, please contact us, and we will take steps to remove the information promptly.

 

9. Changes to this Policy

9.1 We may update or modify this Policy from time to time. The updated version of the Policy will be posted on our Website with the effective date of the revision. We encourage you to review this Policy periodically to stay informed about our data practices.

 

10. Contact Us

10.1 If you have any questions, concerns, or requests regarding this Policy or the handling of your personal information, please contact us at contact@fromthewater.ch

 

By using our Website and interacting with our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.